Dear Troy and Rhonda:|
repaired my 100 foot long red cedar fence in late July 2017, and
I wanted to write to say how pleased my wife and I are with the
work. To remind you, my fence sits on the edge of a fairly steep
slope. The rains of Winter 2016/17 washed out the ground
supporting 9 of the posts holding up my fence. It began sagging
and the posts began pulling out of the ground, so knew I needed
to do something.
The fence is
only 7 years old, and for the beauty of it I specially selected
Western Red Cedar in a clear grade, and stainless deck screws as
fasteners when it was originally built. The fence faces our
community pool and park. I wanted to keep what I had, but repair
it, because I think it can last another 5 to 7 years.
I tried to get
several estimates for a repair, as well as suggestions about how
best to stabilize the fence, although I had some ideas of my
own. Of the 6 contractors I contacted, only three showed up to
look over the project and give me an estimate. One of the three
who gave an estimate only wanted to demolish the entire fence
and start from scratch, while another wanted to take out all 9
leaning posts and replace them with redwood, not cedar, for a
very high price. Troy was the only one who provided a bid using
a repair method along the lines I was thinking would work, and
for a fair price.
The repair was
scheduled for late July, and Rhonda made that very easy. Your
crew of 2 showed up a half an hour early and worked a full day.
They dug out the nine posts, and only replaced 2 of them,
resetting all 9 in new, deeper, and wider footings, reinforced
with steel braces. They did other cosmetic repairs as well, and
left the area broom clean, taking away with them the replaced
wood and concrete debris from the old footings.
that the repairs will hold up through future rainy seasons, and
the fence will last for years into the future. Best of all, the
expensive cedar lumber did not end up in a landfill. Thanks
again, and please feel free to post my comments on your webpage.
Troy Ford Construction Receives 2014 Best of Stanton Award|
Stanton Award Program Honors the
October 21, 2014 -- Troy Ford Construction has been selected
for the 2014 Best of Stanton Award in the Fence Construction
category by the Stanton Award Program.
the Stanton Award Program identifies companies that we believe
have achieved exceptional marketing success in their local
community and business category. These are local companies
that enhance the positive image of small business through
service to their customers and our community. These
exceptional companies help make the Stanton area a great place
to live, work and play.
sources of information were gathered and analyzed to choose
the winners in each category. The 2014 Stanton Award Program
focuses on quality, not quantity. Winners are determined based
on the information gathered both internally by the Stanton
Award Program and data provided by third parties.
Stanton Award Program
Award Program is an annual awards program honoring the
achievements and accomplishments of local businesses
throughout the Stanton area. Recognition is given to those
companies that have shown the ability to use their best
practices and implemented programs to generate competitive
advantages and long-term value.
Award Program was established to recognize the best of local
businesses in our community. Our organization works
exclusively with local business owners, trade groups,
professional associations and other business advertising and
marketing groups. Our mission is to recognize the small
business community's contributions to the U.S. economy.
Stanton Award Program
Stanton Award Program
Your office manager, Heaven Casey, has been a pleasure to work
with. When I received the original quote without optional pricing
for metal posts and screws on the street side of my property, she
promptly revised the quote. She was considerate of the tight
timeline that the City of Orange had imposed to have the fence
replaced and coordinated the quick processing of the contract that
was signed by both my neighbor and me. She has the dedication to
ensure that the paperwork is correct and has a great personality,
a true asset to your company.
We are very pleased with the fence you guys installed, so thank
I would like to continue to do business with you guys. We are
looking to have
two side gates installed. Please let met me know when you guys are
for a consultation. Thank you
Fence looks great, they did a wonderful job. Whenever Troy has
time, I would like to get an estimate on two side fences. He can
call me anytime.
||Troy and Heaven,
I just wanted to write you to say thanks for the great work on our
new gates at 5567 E. Lonna Linda. They look awesome - your guys
really did a good job on the workmanship. Well done!
With regards to the fence topper that was also quoted - I had a
contractor that owed me a favor for some work my business did for
him, so I ended up cashing it in with the fence project. I hope it
looks half as good as the work your guys did.
Thank you and best of luck the rest of 2014,
I have been very impressed with the professionalism demonstrated
Fencing Pro employees and am very pleased with the work completed
week. From the bid and spec information provided by Troy and
the installation by Robert and Ryan, it all exceeded my
bid information was complete and detailed and follow up questions
were answered timely and completely. Installation was very
completed on time and the Excel iron fence looks beautiful. Robert
very thorough in making sure the posts were completely vertical
horizontal rails level. Cement foundations from the old posts were
removed and the ground was leveled. Thank you for an excellent
experience and I look forward to doing business with The Fencing
Beth and Troy,
I wanted to let you know how pleased my wife and I are with the
patio cover Felix and his crew built. It matches the design of the
old trellis perfectly and looks great.
I want to compliment Felix and his crew. The three gentlemen were
professional, friendly and a pleasure to have on the job. The site
was left clean at the end of each day and their attention to
detail was great. Felix made sure the new trellis matched to old
design with great attention to its detail. My compliments to the
men. Good job.
I've attached a handful of pictures in case you want them for your
files. If you ever want a reference please don't hesitate to call.
Again, thank you to you and your team for an excellent job.
Here for Photos
I didn't see any Long Beach
references, so here's one to add to your list. You replaced 60
feet of wood fence at the rear of my next door neighbor's yard
recently. Last week you built a 61 foot property line wood fence
between his house and mine, replacing the 60 year old 4 foot high
chain link fence. On both jobs, I was pleasantly amazed at the
quality and professionalism of your operation and people. I call
60 feet of demolition, fence construction and total cleanup done
well in 5 hours pretty stunning. The attitude and courteous
demeanor of Sam and the crew was excellent and a refreshing change
from the more common "whatever" attitude seen so often these days.
Beth in the office has been a pleasure to speak with and
represents your commitment to quality very well. Keep it up, and
may you have continued success into the future - you've earned it!
You recently completed a fencing job at my property in Laguna
Niguel. In a nutshell, I really appreciated your company for the
1. You did not rush the bid appointment, and took the extra time
to investigate the existing fence (and the downed fence) and
explain options thoroughly without sounding ‘salesy’
2. The company was on top of the bid and appointment process;
called when they said they would
3. Foreman spoke English, job was well done, clean-up was
thorough, and all for a fair price.
We are very pleased
with the fences And how the crew behaved and ran the job. We have
heard from neighbors on the east and south sides that your crew
was very polite and considerate to them also.
||Dear Mr. Ford:
"Last Friday your company completed the replacement work that I
needed on my fence. Since then and after giving much thought I've
decided to send you a letter pointing out several things that took
place. First of all, I can't remember the last time I dealt with a
contractor such as yourself where the transaction was not only
professional but you kept all of the promises you made and threw
in a couple of extras. My profession requires that I deal with
contractors on a regular basis and my overall experience with most
of them has not been great to say the least. Your company,
"The Fencing Pro", proves that there are exceptions to everything.
After soliciting several bids for a considerable amount of work to
be done and interviewing a few companies I selected your company.
Your bid was not the most expensive but in all fairness it wasn't
the cheapest either. My reason for selecting your company was
based on your overall knowledge of materials and procedures and
most importantly your attention to detail. These characteristics
certainly carried through to the crew that you assigned to my job
as well. They arrived at my home on time and performed their jobs
with no disruption to my family or neighbors daily routines.
Here's one thing that really caught me off guard, they would
periodically ask me what I thought of their work. Upon completion,
they cleaned the entire work area to a better than before
appearance and left me standing there with a big smile on my face.
Granted, this letter is a little wordy and for heaven's sake we're
just talking about a fence. But no it's more than that. Customer
service and follow through have been pushed aside for a grab the
money and run business philosophy today. For the brief time I did
business with you I'll again state that you are the exception."
Thank You very much
J.H. Vice-President Western Region
||Thank you for providing our
family with such a pleasant work environment. All of your people
had their pants finally around their bodies, and my daughter was
never exposed to “low riders” and “boxers”. I am thankful for the
consideration. The entire crew was wonderful about answering
questions, respecting the things I was concerned about and picking
up after themselves.
I am generally allergic to work crews because of prior
experiences, they have been dirty, smelly, and I had to view their
underclothes whether or not I chose to. This has been a completely
delightful, very positive change for the better!
Not only will we recommend you to anyone who asks, I will also
phone again when we fininsh our pool and are ready to fence it in.
Thank you so much for keeping your time schedule, being prompt,
and the work ethic your people have.
It was a joy to have them here.
Oh, and the fences are beautiful.
||"Dear Troy & Leah, My home is a
traffic stopper!! Since the fence was put in, I have had people
slowing down and even stopping to look at the new fence. The
excitement with all my neighbors is overwhelming --- they, like
myself are so truly pleased with the beauty and workmanship of the
Felix and his crew went above and beyond in workmanship, quality
and attention to detail. Most importantly, they were always on
time, and a joy to work with. I am so impressed with your
organization, from the initial estimate to working with Leah in
your office, and to such an incredible crew. The
professionalism and the quality of the wood, was excellent.
I would without a question, recommend your firm to anyone wanting
quality workmanship and at such a reasonable price. You all have
exceeded my expectations.
Thank You so much, and I am truly enjoying the beauty of my fence
and so appreciate the value it had brought to my home and